The Department of the Interior and Local Government – National Capital Region (DILG-NCR) conducted a 2026 Quality Management System (QMS) Processes Reorientation on January 16, 2026, via Zoom teleconferencing, bringing together regional and field process owners.

The activity served as a strategic platform to realign the offices on the Department’s quality processes and standards, with emphasis on consistency, client focus, and preparedness. Participants revisited service delivery touchpoints that directly affect Local Government Units and the public.

In the opening of the reorientation, Local Government Monitoring and Evaluation Division (LGMED) Assistant Division Chief Marlon Clyde Camilon mentioned that the QMS is more than a compliance requirement. “It is a discipline that guides how we think, how we work, and how we continuously improve,” with its role as a framework that keeps processes responsive, especially in a fast-paced regional setting.

Discussions during the reorientation checked that the Department’s quality processes are not abstract or detached from daily operations. Rather, these translate into real services experienced by clients.

As the session concluded, LGMED Acting Division Chief Marda Alina Dumaoang-Acoba reminded all regional and field process owners that quality public service is a shared responsibility across all levels of the organization. “The QMS is not just about documents or checklists; it is about how we deliver service and how we treat the people we serve,” her closing message noted. Each action taken reflects the Department’s standards and values.

The 2026 QMS Processes Reorientation is one proof of DILG-NCR’s continuing promise to embed quality in everyday work to uphold excellence in local governance.