The Department of the Interior and Local Government–National Capital Region (DILG-NCR) successfully conducted its Management Review (MR) 2026 on March 30, 2026, via Zoom Teleconference. Joining the review were Regional Director Maria Lourdes L. Agustin, CESO III, Assistant Regional Director Atty. Ana Lyn R. Baltazar-Cortez, CESO IV, City Directors, Division Chiefs Edgar A. Pacaño Jr. (FAD) and Luigi DC Pilarta (LGCDD), Assistant Division Chief Marlon Clyde S. Camilon (LGMED), Section Chiefs Jonathan Albert N. Timbol III (HRS) and Leo Alvin M. Briones (SGSS), Process Owners as well as personnel from the regional and field contingents of the DILG-NCR, Facilitating the review was Keanne Roeh V. Isurda, Administrative Aide IV from the Quality Management System (QMS) Secretariat.

Key agenda during the review included the status of actions from previous management reviews, updates on internal and external issues affecting the QMS, customer satisfaction trends, attainment of quality objectives, process performance, and monitoring and measurement results. The review also tackled nonconformities and corrective actions, QMS assessment results, performance of external providers, resource adequacy, effectiveness of risk management actions, and identified opportunities for continual improvement.

The successful conduct of the Management Review was made possible through the collaborative efforts of the QMS Secretariat, led by Ms. Rhodalyn O. Panganiban, QMS Secretariat Head, with the support of Mr. Cezar Roman G. Carandang, ADAs III, Mr. Michael L. Fanoga, QMS Secretariat Officer, and Mr. Keanne Roeh V. Isurda. Their effective coordination ensured a seamless and well-organized review process, underscoring DILG-NCR’s steadfast commitment to continuously improving organizational performance and enhancing the effectiveness of its Quality Management System.

Through proactive initiatives, collaborative efforts, and strong adherence to established standards, the organization demonstrates its dedication to delivering responsive, efficient, and citizen-centered public service. The review highlights not only its pursuit of operational excellence but also its firm commitment to accountability, innovation, and the continuous embodying of a Matino, Mahusay, at Maaasahan values in public service.